Care and treatment is planned and delivered in a way that is intended to ensure resident’s safety and welfare.
A resident’s family member told the CQC Inspectors:
there is nothing they could do better; they know the individuals here well
We take every step to ensure that our care environment is properly maintained and that staff receive appropriate training and supervision. Our staff say:
we get lots of training, it’s very good
And, for those times when something goes wrong we have a very effective complaints procedure. Our staff are all approachable and are empowered to resolve any issues that may arise.
It should not need to be stated, but with recent media storms around rogue carers, we assure you that our residents are protected from the risks of unsafe or inappropriate care and treatment. We are happy to discuss how we achieve this.